When you remember and use their language, you can convey that you understand their concerns. To learn the terms that your customers use, try the following: Make a phone call?
Dec 15, Want to make your business writing more effective?
Do they sing out with clarity and precision? Or do they sound as if they were written by a lawyer in a Charles Dickens novel? Don't get me wrong: But you are there to deal with the customer, and part of that means writing in such a way that you come across as human, caring, up to date, and personal.
As someone who teaches on-site seminars in "Effective Business Writing" and "Technical Writing," I read hundreds of letters, memos, reports, e-mail, proposals, manuals, and procedures.
Rarely do I see a document that completely avoids what I call the "10 Deadliest" words and phrases commonly found in business writing. Do a few stodgy phrases ruin a letter? Is this such a big deal? Well, when you consider how many letters are being sent by American companies today alone, you realize how important it is to make them clear, concise, and appropriate to a new Millennium.
By eliminating the following 10 phrases, you can, in a single stroke, make your company's documents significantly better. Also, you will improve your company's image, settle claims more amiably, "sell" settlements better, get information quicker, and cut thousands of wasted words.
Here are the 10 phrases that I always either delete or find substitutes for as I review writing samples: You are not theirs. These closings are antiquated. I find myself using "Sincerely" almost all the time.
I see it used in denial letters all the time.
Perhaps what the writer is thinking is this: It just adds a somber tone and won't make the reader any happier about having his or her claim denied. Usually you are not so much giving "advice" as you are "telling' or "informing.
But no need to write: But "advise" or "be advised" is almost always overkill. In other cases e. Wouldn't it be easier to just summarize the salient information in the letter itself?
In other words, if the "above-mentioned claim" refers to "Smith vs. Jones," why not write, "In the Smith vs.
In this case, just put the claim number in the letter itself. The trick in writing is to keep the reader reading with as few distractions as possible.
So, innocuous as this phrase may sound, it does portray its writer as blandly impersonal. Email Mistakes You Should Avoid 9. After all, what do you have to "find"?
That reminds me of a joke. A guy goes into a restaurant and orders a steak dinner. Later, the waiter walks over table, smiles obsequiously, and asks "How did you find your steak? There's nothing to "find.
When I hear the word "cover," I think of a big spaghetti pot and that reminds me to "boil down" the thought to read, "I am sending you it separately [or by FedEx, etc.BUSINESS PLAN LIVE E-CARE, INC.
North Main Street Ann Arbor, Michigan live e-care is an outsource provider of online customer service support. Making sense of English grammar for non-native speakers, with help, rules, and practice including worksheets, exercises, quizzes, tense usage, grammar guides and charts, lesson plans, exceptions, and variations in different forms of English.
These 10 Office Catch-Phrases Will Drive Your Coworkers Absolutely Insane Especially in an era when open office floor plans writers and consultants worked to create a new culture of.
Below are some typical small talk phrases you can use next time you bump into someone you know, where perhaps you haven’t seen each other for a while. If you feel uncomfortable with small talk, next time try to stay longer in the interaction.
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